Here in their own words is ongoing feedback from Porter Airlines’ own passengers. Passenger experiences and photographs are always welcome
Satisfaction Stories pg 1-50
Satisfaction Stories pg 51-100
Satisfaction Stories pg 101-150
Satisfaction Stories pg 151-200
Satisfaction Stories pg 201-250
Satisfaction Stories pg 251-300
Satisfaction Stories pg 301-350
Satisfaction Stories pg 351-400
Satisfaction Stories pg 401-450
Satisfaction Stories pg 451-500
Satisfaction Stories pg 501-550
Satisfaction Stories pg 551-600
Satisfaction Stories pg 601-650
Satisfaction Stories pg 651-700
Satisfaction Stories pg 701-800
Satisfaction Stories pg 801-900
Porter Fail 
Porter changed our June 8 flight from St. Johh’s to Ottawa to the flight 8 HOURS previous. They apparently notified us with one email a month or more previously. When we were shocked at the check in desk, the young woman at the desk treated us with absolute contempt. So did the person on the phone, after being on hold listening to the stupid music over and over for at least 10 minutes.
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After being left stranded in Chicago on Monday October 17th – with no information on flights (mine were cancelled) I am still a week later trying to get an answer from Porter customer service.
I spent 3 hours on hold with Porter – after being instructed to get a hotel for the night at my own cost.
Porter, unlike other airlines, does not provide a voucher explaining cancellations and delays – this piece of paper is critical re claiming reimbursement with insurance agencies. Porter does not provide this.
Porter refused to reimburse me for the checked bag (for the cancelled flight).
And so I had to book a hotel, purchase a new flight home – and am still waiting for customer service to get back to me.
NEVER ever again fly Porter.
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Never book a flight first thing in the morning or on a friday….cause porter continues to be delayed and cancel flights while other airlines in the gate next to them continues on.
Its pathetic for the $800 cost to fly from toronto to montreal they always seem to fail and be disorganized….oh and FYI the $15 voucher cant even buy you a drink in the airport.
I asked if there is a porter lounge but that doesn’t exist either!
Where do the rip off air fares go…certainly not on service!
This is my last flight on porter!
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Saved a few hundred by booking a multileg trip from Boston to Halifax on Porter instead of a direct flight with Scare Canada. Spent that savings on a hotel because when they cancelled the first leg of my return flight, they wouldn’t give me a hotel voucher, claiming it was because of weather so they “couldn’t”. Met another passenger on the hotel shuttle who did get a voucher – because he knows a manager. Call center swore up and down that only gate agents can issue vouchers, weasel gate agent told me only call center people have that authority. Worst part was when they emailed the original cancellation notice, it included instructions that they were working on a rebooking and asked me to please not contact the call center or the gate agent, and when I lost patience half an hour later and talked to the gate agent, he told me I was rebooked next day. Never did get the email with that precious detail. These jokers don’t know Jack about customer service.
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