1. Just want to reiterate yet again how lousy @porterairlines customer service is as compared to their product.
— Ian (@StellasKid) May 29, 2016
2. I live 5 mins. from #billybishop airport and I'm at the point where I'd rather fly out of Pearson because it's so bad.
— Ian (@StellasKid) May 29, 2016
Hey @porterairlines, I am told this voucher for future travel you are offering me because you cancelled my flight is good for six months?
— James Young (@jgordonyoung) May 29, 2016
@porterairlines…having been delayed again I am starting to think that the $50 voucher I am getting for you cancelling my flight isn't 1/2
— James Young (@jgordonyoung) May 29, 2016
@porterairlines going to cut it. Been here since 2:00 and I have watched my flight time change at least 4 times. Not impressed. 2/2
— James Young (@jgordonyoung) May 29, 2016
@porterairlines when did you stop caring? You made @AirCanada seem like a reasonable option. #dieporterdie.
— James Young (@jgordonyoung) May 30, 2016
@jgordonyoung Hi James, we're very sorry your travel was delayed. If you'd like to file a complaint contact us here: https://t.co/zlp3OdhJqe
— Porter Airlines (@porterairlines) May 30, 2016
@jgordonyoung Yes, that is correct. It is valid 6 months from the date of your original booking.
— Porter Airlines (@porterairlines) May 30, 2016
@porterairlines Your attempt to make up for the worst customer service experience possible? You make @AirCanada look like service gods.
— James Young (@jgordonyoung) May 30, 2016
@porterairlines, you know what helps someone forget about your terrible service? Asking them everyday to fill out a survey! #brain trust
— James Young (@jgordonyoung) May 31, 2016
As someone who travels a lot if just like to say first experience with @porterairlines will be my last.
— Vikkie Jordan (@vikkiejordan) May 29, 2016
@vikkiejordan Hi Vikki, we're sorry to hear that. Is there any way we can help?
— Porter Airlines (@porterairlines) May 30, 2016
@porterairlines I was trapped in your T.O lounge for 8hours after you cancelled my plane &delayed a new one for 3 hours Shop ran out of food
— Vikkie Jordan (@vikkiejordan) May 31, 2016
@vikkiejordan Vikki, we are very sorry for the delay you experienced. Additional food options are available on the other side of the tunnel
— Porter Airlines (@porterairlines) May 31, 2016
@vikkiejordan If you would like to file a complaint, please contact us here: https://t.co/zlp3OdhJqe
— Porter Airlines (@porterairlines) May 31, 2016
@porterairlines flight was cancelled last Sunday from Tbay PD 277. Was advised I would receive voucher 24-48 hrs Almost a week now.
— Oscar (@Feedback2you) May 30, 2016
@Feedback2you Hello, the voucher is electronic. Please reference the confirmation number from your cancelled flight to redeem.
— Porter Airlines (@porterairlines) May 30, 2016
@porterairlines Strange. We were told to expect an email within 24-48 hrs. I tried the confirmation number. It didn't work.
— Oscar (@Feedback2you) May 30, 2016
@Feedback2you Hello, can you send us a DM with your first and last name along with your confirmation number?
— Porter Airlines (@porterairlines) May 31, 2016
@porterairlines still waiting on info about that voucher. I DM'd twice and no response?
— Oscar (@Feedback2you) June 7, 2016
I would recommend never flying with @porterairlines absolutely awful airline. what a terrible experience.
— Blavid Blenkrot™ (@davepenkrot) May 30, 2016
@davepenkrot Hello, we're sorry to hear this. Is there any way we can help?
— Porter Airlines (@porterairlines) May 30, 2016
@porterairlines What's up with customer service line? On hold for 20 mins then it hung up. Need to rebook flight you cancelled. #flyporter
— Kathryn Lagden (@klagden) May 31, 2016
@klagden Hello Kathryn, sorry for the wait. typically flights are automatically rebooked or you can make changes via the booking tool online
— Porter Airlines (@porterairlines) May 31, 2016
@porterairlines the rebooked time doesn't work. I clicked 'review' and it just confirmed the rebooked times.
— Kathryn Lagden (@klagden) May 31, 2016
@porterairlines I found the link to rebook but being charged a $200 fee. Still on hold, would love to do this via DM?
— Kathryn Lagden (@klagden) May 31, 2016
@klagden Please DM us your details.
— Porter Airlines (@porterairlines) May 31, 2016
Can't make flight changes on @porterairlines website? Hello it's the #21stcentury. Friend on hold over 1 hr so far
— Amie Ferris (@RealtorAmie) May 31, 2016
Today was my final flight with @porterairlines – no longer fly with a company that makes exceptions for some customers only. #StandByPolicy
— Art Ciccone (@artciccone) May 31, 2016
@porterairlines 404 YUL>YTZ is 2nd delay 4 me w/ Porter this week. Missed meetings + extra fees for other missed commitments. Help pls.
— JP Hernandez (@mrjeffph) June 1, 2016
Boarding, evacuating and re-boarding with @porterairlines #fun pic.twitter.com/biIP4oV3LG
— Catherine Dea (@DCathee) June 1, 2016
Sooo…@porterairlines doesn't offer a refund nor credit to give me the option to postone my vacation. Great job guys. Airline of the year!
— Mahogani Brown (@TheMahogani) June 1, 2016
@TheMahogani Hi there, it depends on the type of ticket. You may have booked a non-refundable flight. Credit is available less the fees.
— Porter Airlines (@porterairlines) June 1, 2016
@porterairlines I have been on hold for over 20 minutes and your prices went up while I was on hold… #NOTHAPPY
— Cierra (@MissCierraBray) June 1, 2016
Dear @porterairlines ur msg keeps saying I’m important but I’ve been on hold over 20mins Anyone working today?? Lol
*https://twitter.com/JulesCasting/status/738030297128656900
@porterairlines Flying refined CX is being challenged with @BBishopAirport can't unload intl flights w/h other flights board. #fixitplease?
— Arnaud Van de Voorde (@av2v) June 1, 2016
Nothing is better than waiting on the phone to talk to a human for 20 minutes…@porterairlines
— Lauren Michelle (@laumichelleg) June 1, 2016
Hi @porterairlines is your Call Centre broken? i'm trying to call you for 3 days and nobody's answering #help
— Marine Tranquard (@Marinet) June 1, 2016
@porterairlines I've been on hold for an hour. the office closes at 11. Is anyone going to help me? "Your Call is important to us". Really?
— Adele Gutman (@AdeleGutman) June 2, 2016
@porterairlines What's worse is we are be tortured by the same 8 bars of music. Did I mention your website says your office is open til 11?
— Adele Gutman (@AdeleGutman) June 2, 2016
Hey @porterairlines-Why send check-in email, make me fill out all the info, then tell me online check-in not avail? pic.twitter.com/HNcoJjzDc6
— Breanne (@BreeErhardt) June 2, 2016
@BreeErhardt Sorry for the inconvenience. Please check-in with an agent at the airport and they will be able to assist.
— Porter Airlines (@porterairlines) June 2, 2016
Used to love flying @porterairlines: flight delayed but told can't get on earier one unless we pay $75 each. Watching empty depart=furious
— Pith Party (@PithPartyCanada) June 2, 2016
@PithPartyCanada We are very sorry to hear you're unhappy. It looks like you purchased a Firm Fare flight, which means change fees apply.
— Porter Airlines (@porterairlines) June 2, 2016
@porterairlines I agree with @PithPartyCanada we're sitting ~ 1hr on the runway b/c there's no fuel truck!! #used2loveflyingporter
— Heath Slawner (@heathcliff) June 2, 2016
.@porterairlines u prefer empty seats vs helping cust. get home early & avoid a l8r, delayed flight? Wow. Congrats, ur a major #airline now.
— Pith Party (@PithPartyCanada) June 2, 2016
@porterairlines when customers ask if seats are together and you say yes…they actually mean seats in the same row #porterairlinefail
— Cari Wolsey (@CariWolsey) June 2, 2016
So glad I got to sit in an immigration office for over 1 hour b/c a @porterairlines employee can't type in my passport info correctly. #fail
— Verena Gross (@vhuetti) June 2, 2016
@porterairlines you sent me an email to check-in online but I just get an error. Then I get a rude customer service rep! What gives? 😕
— Sara Pearsall (@sarap0621) June 2, 2016
Very upset with my recent experience with @porterairlines . Three flights, three delays.
— Sebastian Clarke (@Sebby4real) June 3, 2016
@porterairlines 5 flights, 3 significant delays 2 cancellations. What gives? did I mention that this has been in less than 2wks @taratreml
— The Snoman (@craz4sno) June 3, 2016
@porterairlines $32 for one bag? Come on guys…..
— Patrick Dupuis (@patrickfboc) June 3, 2016
#FlyingRefined #TOpoli #NoJetsTO #PorterPlans #PorterSatisfaction #WWJJD #FlyPorter
Porter Fail 