#PorterSatisfaction175

Turns out the @porterairlines experience at #MDW is a #fail for #VIPorter #Passport members. Will def choose @AirCanada from #ORD next time.

— Adam Lomas (@adalo) May 10, 2016

@adalo Hi Adam, we're sorry to hear that. Can you tell us more about your experience?

— Porter Airlines (@porterairlines) May 11, 2016

The @porterairlines priority line at #MDW security gets closed when security is busy, which kind of defeats the purpose.

— Adam Lomas (@adalo) May 11, 2016

And @porterairlines doesn't participate in #TSAPrecheck so you render my #NEXUS card useless in that situation too.

— Adam Lomas (@adalo) May 11, 2016

@adalo We are sorry about that. Security staff is not something we control , but we will share your feedback with the appropriate parties.

— Porter Airlines (@porterairlines) May 11, 2016

@adalo We understand that TSA Precheck will assist with this and it's something we are working towards. Hope the rest of your trip goes well

— Porter Airlines (@porterairlines) May 11, 2016

If @porterairlines Priority Access Line isn't something you control the #VIPorter agent shouldn't have said it's a benefit before I booked.

— Adam Lomas (@adalo) May 11, 2016

@adalo Priority screening is managed at the airport level. This service is used by frequent flyer of multiple airlines, not just Porter.

— Porter Airlines (@porterairlines) May 11, 2016

@adalo We see it as a time-saving benefit to passengers travelling through the major airports we service when things go as planned.

— Porter Airlines (@porterairlines) May 11, 2016

And since I relied on your agents to help me understand that value so I could decide whether to choose @porterairlines over @AirCanada

— Adam Lomas (@adalo) May 11, 2016

Now I don't know if I can trust @porterairlines for accurate information either! With the full story I wouldn't have booked. #BaitAndSwitch

— Adam Lomas (@adalo) May 11, 2016

Now I'm left questioning the value of my @porterairlines #VIPorter #Passport membership anytime I #FlyPorter from a new airport.

— Adam Lomas (@adalo) May 11, 2016

@adalo We apologize that it didn't work out for this time around.

— Porter Airlines (@porterairlines) May 11, 2016

@adalo @porterairlines had this happen before too, or the randomly through you in a different line. Nice to see you did nothing about it P

*https://twitter.com/jerw/status/730521368354275329

@jerw @porterairlines It's kinda like saying "Our planes have an emergency exit, but don't expect it to work in an emergency."

— Adam Lomas (@adalo) May 11, 2016

@adalo @porterairlines its a 3rd party porter, turn on more receptionists

*https://twitter.com/jerw/status/730527328141492225

@adalo @porterairlines asked the lady and she said we’re only apologizing not doing anything about call volume.

*https://twitter.com/jerw/status/730527264895582209

@adalo @porterairlines thats what you get for outsourcing your call centre to a white label solution.

*https://twitter.com/jerw/status/730527173178757121

The fact the line is for multiple airlines is irrelevant. I'm a @porterairlines customer, and you told me it was a @porterairlines benefit.

— Adam Lomas (@adalo) May 11, 2016

So, what I'm hearing is when things don't go as planned, don't rely on @porterairlines to have your back or stick to their word.

— Adam Lomas (@adalo) May 11, 2016

hey @porterairlines having an estimated wait time to answer phone calls is good customer service…18mins and counting #PorterFail

— Drunken Stupor (@Lev_Davidovitch) May 11, 2016

@Lev_Davidovitch We're sorry for the wait. Someone will be with you shortly.

— Porter Airlines (@porterairlines) May 11, 2016

@porterairlines that's 2x in 2 days you've said "sorry" to me without actually addressing the substance of issues I've raised #notimpressed

— Drunken Stupor (@Lev_Davidovitch) May 11, 2016

@Lev_Davidovitch Please let us know what your concern is, aside from the wait time, and we will do our best to help.

— Porter Airlines (@porterairlines) May 11, 2016

@porterairlines @Lev_Davidovitch clearly you need to do something about your call centre Porter, or make your website more robust

*https://twitter.com/jerw/status/730521705190436864

What eve happened to Porter Airlines? Fondly recalling leg room.

— Trudi-a-go-go (@Trudiagogo) May 11, 2016

@priceline and @porterairlines shame on you for not crediting an unused flight. Will remember this in the future!!

— Jud (@judrlee) May 11, 2016

@priceline @porterairlines evidently calling these 2 out publicly isnt enough for them to do the rite thing @AirCanada @Hotwire here we come

— Jud (@judrlee) May 12, 2016

@judrlee Hello Jud, is there something we can help you with?

— Porter Airlines (@porterairlines) May 12, 2016

@porterairlines please provide a refund or credit for IYG4MA.

— Jud (@judrlee) May 12, 2016

@judrlee Hello Jud, did you cancel your booking with your travel agent? Fare rules that were outlined prior to your booking will apply.

— Porter Airlines (@porterairlines) May 12, 2016

@judrlee Passengers are required to have valid ID required for international travel. ID requirements are detailed prior to booking.

— Porter Airlines (@porterairlines) May 12, 2016

@porterairlines it's an honest mistake. The right thing to do is to at least issue a credit. Come on, do the right thing.

— Jud (@judrlee) May 12, 2016

@porterairlines Providing a credit would ensure a future purchased return flight. This would $ you 0 since you sold her seat two days ago.

— Jud (@judrlee) May 13, 2016

@judrlee Hi Jud, the flight would have to be cancelled prior to the travel date to receive a credit. 1/2

— Porter Airlines (@porterairlines) May 13, 2016

@judrlee Cancellation fees would apply as per the fare rules provided prior to purchase. Please speak to your travel agent for details. 2/2

— Porter Airlines (@porterairlines) May 13, 2016

.@porterairlines just notified me (by email) that my connecting flight to Montreal was canceled… while I was in the air. No explanation. Oy.

— Brad Squirrels (@bradleysalmanac) May 11, 2016

@porterairlines Why is Billy Bishop airport always constantly overcrowded with no seating available. #MakesNoSense #FlyPorter #DoYouCare

— Joseph O'Rourke (@jmorourke1975) May 11, 2016

Sudden Cancellation of TWO Back-to-Back @porterairlines flights from #YOW to #YTZ. Plane on gate, so kinda weird..? pic.twitter.com/dyrsn7vPx4

— Mark J. Richardson (@mjrichardson_to) May 11, 2016

Hey @porterairlines do you ever answer the phone? Been 10 mins on hold so far, like hello???

*https://twitter.com/jerw/status/730518772721823745

20 mins @porterairlines seriously wtf

*https://twitter.com/jerw/status/730521115160883200

Finally get through @porterairlines to have waisted 45mins! To be told you can’t get my reservation, and $200 to change my other

*https://twitter.com/jerw/status/730526793195761664

like really $200 @porterairlines to change, my ticket round trip was $280 thats ridiculous! And 45min wait, I want comp

*https://twitter.com/jerw/status/730526922799747072

Flight cancelled at last minute. Three hour delay. And now no luggage. Not my best experience with @porterairlines

— Christopher Dearlove (@cdearlove) May 12, 2016

Congratulations, @porterairlines, on finally scaring me enough to pay you to check a bag.

— Jonathan Tannenwald (@thegoalkeeper) May 12, 2016

Hey, @porterairlines whenever you make your clients wait more than hour, just say "Sorry you will be late.". Common courtesy.

— Guillaume Moffet (@guillaumemoffet) May 12, 2016

@porterairlines I have been collecting points since the airline launched & still not able to redeem for flights, & no option to pay & redeem

— ALINSER HOYOS (@alinserhoyos) May 12, 2016

@alinserhoyos VIPorter allows points and dollars to redeem award flights. The new program makes it easier to get to your reward flight.

— Porter Airlines (@porterairlines) May 12, 2016

@alinserhoyos Log into your VIPorter dashboard online to get more details.

— Porter Airlines (@porterairlines) May 12, 2016

@porterairlines @alinserhoyos it wasn't possible. I tried several times & didn't allow me! Very discontent after being a VIP for yrs #nogood

— ALINSER HOYOS (@alinserhoyos) May 12, 2016

@alinserhoyos Are receiving an error message? Please let us now so we can look into it.

— Porter Airlines (@porterairlines) May 12, 2016

@porterairlines not an error. Your system didn't give me the option. It's always #complicated whenever I have tried it.

— ALINSER HOYOS (@alinserhoyos) May 12, 2016

Currently stuck in Montreal with a delayed flight @porterairlines (specifically booked direct so I would get home in time for work) #sigh

— kat g (@kat710) May 12, 2016

I mean, sure @porterairlines is better on paper, but after cancellations and General fuckery, that 4h flight becomes a 14h flight of hell. 😡

— Ivana (@ivanapen) May 12, 2016

And now I've been on hold for over 12 mins. Not cool @porterairlines

— J U L I A B O C K (@goolia_x) May 12, 2016

Just trying to pay (a reduced rate) for my luggage and pick a damn seat. @porterairlines

— J U L I A B O C K (@goolia_x) May 12, 2016

1st flight w @porterairlines & it really sucks if you have any real amount of luggage. Flimsy carry on weight limit & huge checking fees

— mint @ TCAF (@mintchipleaf) May 12, 2016

@mintchipleaf We're sorry to hear this. Our carry-on policy is designed to allow room for everyone's bags to fit onboard.

— Porter Airlines (@porterairlines) May 12, 2016

@mintchipleaf We offer the option to pay in advance to save on the fees. If your bag fits the carry-on requirements there is no cost.

— Porter Airlines (@porterairlines) May 12, 2016

@porterairlines they forced me to check in my carry-on bag with the allowed weight limit & let other people go with a much bigger sized bag!

— shada alodaini (@shadaalodaini) May 12, 2016

@MarthaDurdin We're sorry to hear that Martha. Is there anything we can do to help?

— Porter Airlines (@porterairlines) May 13, 2016

 

#FlyingRefined #TOpoli #NoJetsTO #PorterPlans #PorterSatisfaction #WWJJD #FlyPorter